please make sure you read our advice (do' and don'ts)

How to submit your query

Good questions help develop understanding and often highlight problems that might be met by other people as well. This encourages us to share and educate one another on common problems.

Eucerin and our panel of dermatologists make every effort to respond to questions submitted via the internet, however, a response to your question is not guaranteed, nor is the timeliness of that response.

The information provided by Eucerin is intended solely for educational purposes. The information contained in this service is not intended nor implied to be a substitute for professional medical advice relative to your specific medical condition or question.  ALWAYS seek the advice of your physician or other health provider for any questions you may have regarding your medical condition. Please go to our dermatologist locater to find a clinic nearest to you.

Eucerin does not warrant the accuracy, completeness or correctness, timeliness or usefulness of any information contained herein. Information provided in this site DOES NOT constitute a doctor-patient relationship between you and any physicians affiliated with this site.

This guide will teach you how to ask questions in a way more likely to get you a satisfactory answer.

Before you Ask

DO:

• Try to find an answer by searching archives or the web to the related topic
• Try to find an answer by reading a FAQ
• Try to display that you have tried (1) and (2) first. This will help establish effort was put in asking the right question.
• Prepare your question. Think it through, and keep it brief.

DON’T:

• Write in all CAPS. This might be interpreted as shouting.
• Be offended if you do not receive an answer to your liking. Instead, we invite you to write in again after adhering by the guidelines.
• Detail your anguish. Things like "I am so upset! " and "my condition makes me cry " are distracting and compromise the brevity of the question.
• Use abbreviated short cuts like spelling "you " as "u ". Please type words in its entirety.
• Close your request with "Can anyone help me? " or "is there an answer? " You might receive perfectly logical but dismissive answers like "Yes, you can be helped " or "No, there is no help for you "

When you Ask

DO:

• Write in English. The answers will be in English only.
• Be sensitive in choosing the title of your query. Your question might be overlooked if you post your question in an irrelevant topic.
• Be clear and explicit about your query. Present the background facts as clearly as you can.

REMEMBER, THIS IS NOT A MEDICAL DIAGNOSTIC TOOL AND IS NOT INTENDED TO SERVE AS A RECOMMENDATION FOR TREATMENT AND/OR MANAGEMENT OF ANY MEDICAL/SURGICAL CONDITION.

Yes, I read this. Here is my Question